Frequently Asked Questions
Frequently Asked Questions (FAQs) | Splash
1. What products does Splash offer?
Splash specializes in premium women’s tumblers and engraved necklaces. Our tumblers are designed for style and functionality, while our engraved necklaces allow for personalized messages, names, or special dates.
2. Can I personalize my tumbler or necklace?
Yes! Our engraved necklaces can be customized with your name, initials, special dates, or a short message. However, tumblers come with pre-designed stylish prints and are not customizable at the moment.
3. What materials are used for the necklaces?
We use high-quality stainless steel and gold/silver plating for durability and a luxurious look. All materials are skin-friendly, non-tarnish, and water-resistant.
4. Are the tumblers insulated?
Yes! Our tumblers are double-walled and vacuum-insulated, keeping your beverages hot or cold for hours.
5. How do I place an order?
Ordering from Splash is easy!
1️⃣ Browse our collection and choose your product.
2️⃣ If purchasing a necklace, enter your custom engraving details.
3️⃣ Add to cart and proceed to checkout.
4️⃣ Complete the payment, and we’ll handle the rest! 🚀
6. How long does shipping take?
- Standard Orders: 5-7 business days
- Customized Engraved Orders: 7-10 business days
- Express Shipping: 3-5 business days (Available at checkout for an extra charge)
7. Do you ship internationally?
Currently, we ship across India. We are working on expanding internationally soon! Stay tuned. 🌍
8. What is your return & exchange policy?
- Personalized Items (Engraved Necklaces): Since these are custom-made, they cannot be returned or exchanged unless there is a defect.
- Tumblers & Non-Personalized Items: Can be returned or exchanged within 7 days if unused and in original packaging.
For any issues, please contact our support team within 24-48 hours of receiving your order.
9. What if I receive a damaged or incorrect product?
We’re sorry for the inconvenience! Please email us at [your support email] with your order number and product images within 48 hours of delivery, and we’ll arrange a replacement or refund.
10. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS, which allows you to monitor your order’s status in real-time.
11. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Wallet Payments. Cash on Delivery (COD) may be available for select locations.
12. How can I contact Splash for further inquiries?
For any questions, feel free to reach out via:
📩 Email: [splashscare@gmail.com]
📞 Phone: [9412982518]