Replacement Policy
At Splash, we strive to provide high-quality products and excellent customer service. If you receive a defective or incorrect item, we offer a hassle-free replacement process. Please review our replacement policy below.
1. Eligibility for Replacement
You may request a replacement under the following conditions:
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The product is defective or damaged upon delivery.
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You received the wrong item.
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The item is missing parts or has manufacturing defects.
2. Replacement Request Process
To request a replacement, follow these steps:
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Contact our support team within 48 hours of receiving the product.
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Provide your order number and clear images of the product showing the defect or issue.
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Our team will review your request and confirm the eligibility for replacement within 2-3 business days.
3. Conditions for Replacement
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The product must be unused and in its original packaging.
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Personalized or engraved products are not eligible for replacement unless they arrive defective or incorrect.
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The replacement request must be made within 7 days of delivery.
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If an exact replacement is unavailable, we will offer a similar product of equal value or store credit.
4. Shipping & Return Process
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If your replacement request is approved, we will provide a return shipping label (if applicable).
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The defective product must be returned before a replacement is issued.
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Once we receive the returned item, the replacement will be shipped within 5-7 business days.
5. Non-Eligible Cases
We do not offer replacements in the following cases:
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Customer has entered incorrect customization details.
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Normal wear and tear, accidental damage, or misuse of the product.
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Requests made after the 7-day replacement period.
6. Contact Us
For replacement requests, reach out to us at: 📩 Email: [splashscare@gmail.com] 📞 Phone: [ 9412982518]. We value our customers and are committed to ensuring a smooth shopping experience. Thank you for choosing Splash! #SipInStyle #WearYourStory