Shipping policy

  1. Introducton:

    At splashs.co, we are dedicated to delivering quality products efficiently to our customers. Our commitment to exceptional craftsmanship extends to our shipping practices, ensuring that every product reaches you in pristine condition and on time. Our reliable and effective shipping solutions are designed to offer convenience and peace of mind, making it easy to enjoy the premium quality of splashs.co products right at your doorstep.

  1. Definitions:

“Shipping Policy” refers to the policy outlined herein, which governs the terms and conditions related to the shipment of products purchased from splashs.co.

“Product” refers to any item or goods offered for sale by splashs.co.

“Cash on Delivery” is a payment option available to customers of splashs.co, allowing them to pay for their orders in cash at the time of delivery.

“Out of Stock” refers to a status indicating that a specific product is currently unavailable for purchase due to lack of inventory.

"Consumer”,  as defined u/s 2(7) (i) of Consumer Protection Act, 2018 means any person who—buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment, when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose.

"Estimated Time of Delivery” refers to the projected timeframe within which a product ordered from splashs.co is expected to be delivered to the customer’s designated address.

"Delayed Delivery” refers to a situation in which the shipment of a product does not arrive at the customer’s designated address within the originally estimated timeframe.

“Lost in Transit” refers to a situation where a product cannot be located during the shipping process.

“Company” as defined under Companies Act, 2013.

“Force Majeure” an extraordinary event or circumstance, which is out of the ordinary control of human beings includes but not limited to natural disasters (fire, storms, floods), governmental or societal actions (war, invasion, civil unrest, labor strikes), and infrastructure failures (transportation, energy),war, etc.

  1. Order Processing Time

Once you place an order, it enters our system, where it is processed and prepared for shipment. The typical order processing time is 1-2 business days, excluding weekends and holidays and your package will deliver to you within 3-6 Days. And if product is in under making process(some of our designs are made order at the time of launching), it will take up to 15-30 days for processing the order. During this time, we verify payment, inspect items for quality assurance, and package your order securely to ensure it arrives in pristine condition.

For any special requests, such as gift wrapping or adding a personalized note, additional processing time may be required and it will charge you 99/-. You will be informed of any such delays via email.


  1. Order Confirmation 

4.1 Upon placement of an order with us, a two-step confirmation process shall be  initiated to verify and finalize the order details

  • First, a representative from our Customer Care team will contact the customer via telephone to obtain verbal confirmation of the order specifics. 

  • A confirmation email will also be dispatched to the customer’s registered email address, requiring electronic acknowledgment.

  1. Failure to confirm within the stipulated timeframe may result in a delay or cancellation    of the order.

  2. On shipment of the goods, a notification informing that the goods are shipped will be sent to the customer via email. This notification will confirm that the order has been dispatched and will include relevant details such as tracking information and estimated delivery timelines.

  3. When an order is out for delivery, a notification informing the same will be sent to the customer via email and/or SMS.

      This process ensures accuracy and quality in order fulfilment for all our valued customers.

  1. Shipping Options and Times

We offer a variety of shipping options to suit your needs, ranging from standard to express delivery. Once your order has been processed, it will be dispatched using your chosen shipping method. Please note that these delivery times are estimates and not guarantees. While we partner with reliable carriers, delays may occur due to various factors, including but not limited to, high order volumes, adverse weather conditions, customs clearance, or logistical issues on the carrier’s end. 


  1.  Order Tracking and Status Updates

Upon confirmation of an order, a tracking link will be provided to the customer via Email/SMS. This link will enable the customer to monitor the real-time status and progress of the shipment until it reaches its final destination.

The order could be tracked by the customer, on our website using the Order ID or AWB numbers.

This is to ensure transparency and provide our customers with peace of mind, allowing them to stay informed of their shipment's location and estimated delivery timeline at every stage.

In case the order tracking and status updates system shall be unavailable due to technical issues, resulting in delays or failures to update order status, the customer is advised to get assistance from customer care executives for real time updates.  

  1. Estimated Time of Delivery.

The estimated delivery time is subject to variation based on factors including, but not limited to:

  • product availability

  • delivery partner availability 

  • order size, or 

  • any unforeseen circumstances that may arise and affect the delivery schedule. 

  • Force majeure

  • Public Holidays

The estimated delivery timeframe shall be communicated to the customer upon confirmation of the order. Please note that this timeframe is an approximation and may be subject to adjustment in response to the factors mentioned above.

On the day of delivery, the customer shall receive an out-for-delivery notification. However, it is to be noted that the delivery partner is under no obligation to place a call before making a delivery to the customer.

The customer will receive an OTP to be shared only with the delivery partner while receiving the delivery. No delivery shall be made to the customer unless the OTP for delivery is shared with the delivery partner. 

  1. Delayed delivery.

In the event of any delay in the delivery of an order, we shall promptly inform the customer, via Email/SMS specifying the reason for the delay. 

An updated estimated delivery time will also be communicated.

We kindly request the customer’s cooperation in such instances, and we will make every reasonable effort to ensure that delivery is completed at the earliest possible time.

  1. Undeliverable Packages

Occasionally, packages may be returned to us as undeliverable. This can happen for several reasons, including incorrect or incomplete address information, refusal of the package, or failed delivery attempts. In such cases, we will contact you to arrange for reshipment or re-attempt to courier partner for again deliver to your order. Please note that additional shipping charges may apply if the package needs to be reshipped due to incorrect address details provided by the customer. If you believe your package may be undeliverable, please reach out to our customer support team as soon as possible so that we can assist in resolving the issue.


  1. Delivery and Payment Accessibility

We offer delivery services across all pin codes within India, ensuring broad access to our products nationwide.

Additionally, Cash on Delivery (COD) is available at all serviceable pin codes to provide our customers with convenient payment options.

These measures are in place to facilitate accessibility to our products and to simplify the payment process for all customers, regardless of location. 

  1. Fraud by Delivery Partner: 

In cases where a delivery partner is alleged to have engaged in fraudulent activity during the delivery of a product, and the customer has formally lodged a complaint with the company regarding such activity, the company shall promptly notify the shipping company of the receipt of said complaint. Should the delivery partner be found culpable following an investigation, the customer shall be entitled to a refund of the amount paid for the product. However, it is incumbent upon the customer to provide substantiating evidence of the alleged fraud committed by the delivery agent. The responsibility for conducting a thorough investigation into the matter shall lie solely with the shipping company.

  1. Goods Lost In Transit.

12.1.  Loss During Shipment to Customer: If goods are lost during shipment to the customer, we will inform the customer promptly regarding the delay and the loss of the product in transit. A replacement product will be arranged, and an updated estimated delivery date for the replacement will be communicated to the customer. We will ensure the prompt dispatch of the replacement product to fulfil the order in a timely manner.

12.2. Goods lost in transit when dispatched by the customer: If goods are lost in transit while being returned or exchanged by the customer, the responsibility for such loss shall rest solely with the customer. By initiating the return or exchange process, the customer assumes full responsibility for the shipping of the product back to us.

  1. Excessive Returns:

 In instances where a customer initiates a return rate that exceeds the average return frequency of users, splashs.co reserves the right to impose additional charges on the customer’s account. 

This measure is implemented to prevent any potential misuse of the customer-friendly return policies and to maintain the integrity of the service provided. Customers will be notified before the application of any such charges, allowing for transparency and clarity in the return process.

  1. Out of stock goods:

If goods ordered by the customer are out of stock, a representative from our Customer Care team will contact the customer promptly to inform them of the situation. During this communication, the customer will be presented with a selection of similar products for consideration. The customer will have the opportunity to choose from these alternatives to ensure their needs are met on time. For the inconvenience caused to the customer the company may provide options on the alternative product that the customer wishes to purchase. However, if the customer does not wish to choose any alternatives from the provided options they may cancel the order, and a refund (if payment is made) shall be initiated against their order. 

  1. Delivery Charges.

We charge delivery fees based on the size of the order and the delivery postal code. The applicable delivery charges will be calculated at the time of checkout and will be clearly communicated to the customer before the completion of the purchase.

  1. Hidden charges:

We do not tolerate any form of malpractice and are committed to maintaining transparency in our pricing structure. As such, there are no hidden charges associated with orders. All applicable charges will be clearly communicated to the customer before the completion of the transaction, ensuring that customers are fully informed of the total costs involved before finalizing their purchase.

  1. Amendment:

splashs.co reserves the right to amend, add, or repeal any clauses of its shipping policy at any time, at its sole discretion. 

  1. Customer Support

Our dedicated customer support team is here to assist you with any shipping-related inquiries. Whether you need help with tracking your order, updating your shipping information, or resolving a delivery issue, we’re here to help. You can reach us at splashscare@gmail.com