Refund policy

Return, Refund and Exchange Policy for Splashs.co

Splashs is a sock manufacturing company dedicated to providing our customers with the best and most innovative products available. This Return and Exchange Policy for Splashs has been drafted to ensure transparency and fairness in consumer transactions, adhering to the legal requirements. The policy outlines the conditions and procedures for product returns, refunds, and exchanges, offering consumers clear guidelines for addressing issues related to their purchases.

1.    Introduction:

This Return and Exchange Policy ("Policy") governs the procedures and terms under which Splashs ("we," "us," or "our") will accept returns, exchanges, and issue refunds for products sold through our e-commerce platform. This Policy is intended to clarify your rights as a customer ("you" or "Customer") and our obligations with respect to returns, exchanges, and refunds.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

 

2.    Definitions:

For purposes of this Policy, the following definitions shall apply:

"Defect" means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract, express or implied or as is claimed by us in any manner whatsoever in relation to any product sold by us and the expression "defective" shall be construed accordingly.

"Design" in relation to a product, means the intended or known physical and material characteristics of such product and includes any intended or known formulation or content of such product and the usual result of the intended manufacturing or other process used to produce such product.

"Express warranty" means any material statement, affirmation of fact, promise or description relating to a product or service warranting that it conforms to such material statement, affirmation, promise or description and includes any sample or model of a product warranting that the whole of such product conforms to such sample or model.

“Return” refers to the process by which a customer returns the purchased Product(s) in exchange for a refund.

“Exchange” refers to the process by which a customer returns the purchased Product(s) in exchange for a replacement or different Product.

“Product(s)” refers to the Product purchased by the Customer from Splashs via the e-commerce platform.

“Online Transaction” refers to payment made through credit cards, debit cards, internet banking, or any other online payment method provided at checkout.

“Original Condition” refers to the state in which the Product(s) was received by the Customer, unworn, unwashed, undamaged, and with all original packaging, tags, and labels intact.

“COD (Cash on Delivery)” refers to the payment option where the Customer pays for the Products upon delivery.

“Replacement” refers to the process by which a customer returns the purchased Product(s) in exchange for same product.

“Quality” for purposes of this policy, means conformity to specifications, requirements, or standards, including fitness for purpose, safety, performance, and all other manufacturer's specifications and promises mentioned under the Product Description

“Wrong Product(s) means a different product delivered than what was originally ordered

3.    Return and Exchange Process

To request a refund, please follow these steps:

1. Contact our customer support team at [splashscare@gmail.com] with your order details and proof of the issue.
2. Our team will review your request within [2-5] business days and notify you of the approval or rejection.
3. If approved, the refund will be processed to your original payment method within [2-3] business days.

3.1   Requesting a Return or Exchange:

To initiate a return or exchange, the Customer must contact our Customer Service team through email at splashscare@gmail.com or by contacting our customer service via phone/WhatsApp no:  only. The Customer must provide the order number, a description of the issue, and, in cases of defective or damaged Products, photographic evidence. Customer care executive team will revert of acknowledgment of Return or Exchange Request within 48 hours of receiving the same. Once a return or Exchange request is received, our customer service executive will offer a replacement. If you still wish to return or exchange the product, the Return or Exchange process will then be initiated.

Provided Return or Exchange must be reported within 5 days of delivery, through email at support@splashscare@gmail.com or by contacting our customer service via phone/WhatsApp no: 9412982518

 

3.2   Eligibility for Returns and Exchanges:

Product(s) are eligible for return only if they are damaged or defective or fail to meet the specified quality standard or quantity or wrong product(s) or Wrong size or fails to me expressed warranty

Provided we may not be able to entertain claims of less Quantity being received without a video proof of unboxing.

Provided we may not be able to entertain any of the claims if the customer accepts the torn, cut or opened package.

Provided to be eligible for a return or exchange, the Product(s) must be in its Original Condition. Products that are worn, washed, damaged, or altered in any way will not be eligible for return or exchange.

Orders including BUY 1 GET 1 ITEMS, Surprise Gift, Gift hamper, Additional discount, Gift items, Gift Voucher are not eligible for return and refund. Only Eligible for Replacements.

 

3.3   Exceptions to Returns and Exchanges:

The following Product(s) are not eligible for returns or exchanges:

·       Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.

·       Customized or personalized Products.

·       Products Purchased During Promotions/offers.

Provided Products purchased during promotional periods or using discount codes may only be exchanged or replaced, unless explicitly stated otherwise in the promotional terms.

3.4   Return and Exchange Shipping:

Once the Return or Exchange or Replacement request has been approved, our courier partner will pick up the product from your doorstep within 2 working days from the same address. You will receive an SMS on the day of pick up.

Provided the customer is responsible for bearing the cost of the shipping. the shipping cost for return shall be deducted from refund amount which may vary between Rs. 100 to Rs. 150. 

Provided We make 3 attempts to pick up the item, if the item is not picked up in the third attempt, pickup request will be marked as failed, and no further return or Exchange request will be initiated.

Provided we will not be responsible if wrong product is handover by you to the delivery person at the time of pickup.

Provided the customer needs to self-ship the goods from their side at his/her own cost if the pin code is non-serviceable for reverse pickup. Refunds or exchange or replacement will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

Provided that in the event of an unpredictable circumstance, there may be a delay in the pickup of returned or exchanged goods, which will be communicated to the customer.

 

3.5   Inspection and Processing:

Upon receipt of the returned Product, we will inspect the Product to ensure it is in Original Condition. We reserve the right to deny returns or exchanges if the Product does not meet our eligibility criteria. If approved, the exchange or refund will be processed within 7 Working days.

 

3.6   Refund claims:

Refunds will only be initiated after we have physically received the returned shipment. Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account at the Customer's discretion.

Provided If a return is accepted but the Product is not in its Original Condition, we may issue a partial refund, at our discretion. Upon approval of the refund request the shipping cost for return shall be deducted which may vary between Rs. 100 to Rs. 150. 

3.6.1      Refunds for Online Transactions:

After our executive inspects the returned product and approves it, the refund process will begin. The refund will be credited to your bank account within 7 working days of approval.

 

3.6.2      Refunds for COD Customers:

Cash Refunds are not allowed for COD orders. Refunds for COD purchases will be processed via bank transfer only. The Customer must provide valid bank details to facilitate the refund process. The refunds for COD customers will be processed within 30 days from the date of approval.

 

3.7   Exchange or Replacement Claims:

On the receipt of the returned products, the customer will be a given an options to select the exchange. The exchanged or Replaced product(s) shall be delivered to the consumer within 7 days following the receipt of the previously bought product at the same address. Provided that in the event of an unpredictable circumstance, there may be a delay in the delivery of returned or exchanged goods, which will be communicated to the customer.

In cases where the price of the exchanged product(s) differs from that of the original product, whether the difference is greater or lesser, the consumer shall either be required to pay the difference amount via online transaction or COD or will receive a refund for the difference, as per clause 3.6.2.

A customer can claim single exchange of the product. If you require a second exchange, we will provide you with a coupon code equivalent to the order amount; please note that this coupon will not include any discounts. If you request a refund, we will issue a refund of 50% of the total order value. This policy does not account for any additional shipping charges during the exchange process, which allows us to offer the 50% refund.

Provided exchange or replacement will only be initiated after we have physically received the returned shipment.

Provided exchange or replacement will be Subject to clearance in quality check of Eligibility criteria.

3.8 Non-Refundable Charges

The following charges are non-refundable:

• Original shipping fees
• COD handling fees.
• Customs duties, taxes, and other import/export fees, if applicable

4.    Limitation of Liability:

Our maximum liability for any defective product or returnable item shall be limited to the replacement of the product or refund of the purchase price paid. Under no circumstances shall we be liable for any indirect, special, consequential, or incidental damages, interest, including, but not limited to, loss of profits or business interruption.

5.    Amendments:

We reserve the right to amend or modify this Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are advised to review this Policy periodically to ensure they are aware of any updates or modifications.